Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Docfire platform and related services, provided by Filippo Groppi (operating as "Docfire"), VAT IT02880910340, Parma, Italy. By creating an account or using our services, you agree to these Terms. Your personal data is processed as described in our Privacy Policy.

1. Acceptance of Terms

By creating an account or using our services, you agree to be bound by these Terms. If you do not agree, do not use our services. We reserve the right to update these Terms at any time, and will notify you of material changes via email.

2. Description of Services

Docfire is a Product Data Platform for businesses with complex, multi-source product catalogs. It is delivered as a multi-tenant cloud web application and REST API, organized into modular apps and commercial bundles covering: product information and digital asset management (PIM/DAM), data integration and synchronization with external systems, document and label generation (PDF reports, labels, datasheets, catalogs), AI-assisted data extraction from documents, and analytics. The available apps, bundles and limits are described on our pricing page and may evolve over time.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and API keys. You must notify us immediately of any unauthorized access.

4. Acceptable Use

You agree not to: use our services for any illegal purpose, attempt to gain unauthorized access to our systems, exceed rate limits or abuse the API, distribute malware or harmful content through our platform, or resell our services without authorization.

5. Pricing and Payment

Service pricing is published on our pricing page in EUR. Subscriptions are billed monthly or annually through our payment processor, Stripe. We reserve the right to modify prices with 30 days' notice, effective from the next billing period. Refunds are handled on a case-by-case basis in accordance with applicable consumer law.

6. Intellectual Property

You retain all rights to the data and content you submit to the platform. Documents and outputs generated through the platform are your property. Docfire retains all rights to the platform, API, templates and underlying technology. Where Docfire processes personal data on your behalf, a Data Processing Agreement (DPA) is available to business customers on request.

7. Limitation of Liability

Docfire provides services "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid us in the 12 months preceding the claim.

8. Governing Law

These Terms are governed by the laws of Italy. Any dispute shall be subject to the exclusive jurisdiction of the courts of Parma, Italy. For EU consumers, the mandatory consumer-protection provisions of your country of residence continue to apply.